So many new phone systems exist now that enable companies better efficiency and organization that it’s a miracle we’re living in the time we are. Only a decade ago, old analog phone systems were still more or less the norm in companies. It’s actually quite amazing companies managed for so long using analog phones due to connectivity confusion, plus the cost of phone bills.
While some companies still feel comfortable enough using older phones, they don’t know what they’re missing in the way of features to make things run more efficiently. Here at Clarus Communications, we offer a variety of solutions using digital technology by allowing calls through a fiber optic line. This allows for so many more features as part of an integration and consolidation process for phone numbers and employee connectivity.
But while you always want connectivity between your employees, having the proper connection with your customers is paramount. It’s why we also offer call center solutions that enable better connections with customers to prevent long hold times. Before you consider this solution, though, you might want to look at your business structure and see whether you need a more efficient call center.
By using much of the same technology used in VoIP systems, you’ll eliminate many of the problems so many companies deal with in frustrating customers placed on hold.
Analyzing How Long Customers Wait on Your Line
We’ve all gone through the process of holding on a line when calling someone in a particular company department. If you despise that problem, imagine what it’s like for your customers if you’ve been doing the same thing in your company. That’s especially true if you get overwhelmed with customer calls and place those customers on hold for more than half an hour.
In many of those scenarios, it means frustrated callers and perhaps many lost ones due to hangups. It doesn’t help if you use the same piece of music over and over on the line that people have to listen to.
By using a new call center option, you speed up calls since many of the features and technology we offer have integration methods with various departments. This means customers having easier access to a particular department or person thanks to the consolidation of phone numbers and extensions.
Even more so, interactions are much quicker because everything is through an online server. Customer information is easily organized for quick access. If a customer wants to know something about their account, you’ll have it all right on the screen.
Other features include virtual attendants who lead the caller to the right place so your staff doesn’t get overwhelmed properly connecting customers. This is just the start of the myriad features our call center solutions offer, and many people don’t always realize how many features these systems provide.
We recommend you visit us here at Clarus Communications to find out which call center solution is right for your St. Louis Business phone. You’ll work closely with us so you’ll have a perfect choice that fits your business structure.
Clarus Communications is a national leader that specializes in providing over 60 telecommunication and technology provider solutions and we would appreciate the opportunity to become your technology partner and help you find the best solution for you and your company.