Category: Call Center Systems

  [ninja_forms_modal_form id=33 image_link="/wp-content/uploads/phone-buyers-guide.png"] When it comes to phone systems in a call center there are very specific objectives they should help your company achieve. These include reducing costs, increasing revenue opportunities, maximizing the productivity of your call representatives and improving overall customer satisfaction. But not all phone systems are alike and ... Read More
April 30, 2018Tommi
We hear it all the time: “How does a call center work?”  The key purpose of a call center is the responsibility for handling the telephone call for an organization.  Call Centers can be a couple of people or more than 100 agents.  These call centers can handle a couple calls a day ... Read More
December 18, 2017Stacey Larson
[ninja_forms_modal_form id=33 image_link="/wp-content/uploads/phone-buyers-guide.png"] Finding the proper small business phone system for your own business isn’t necessarily a cut and dry process. If you want to upgrade to new phone technologies, you have to think of your own business structure and what you really need to help yourself grow. No doubt your ... Read More
October 31, 2017Stacey Larson
In the past, businesses mostly relied on Time-Division Multiplexing (TDM) trunking to transmit voice calls through copper wires. These days, more and more businesses are realizing the benefits of Session Initiation Protocol or SIP trunking instead. According to a survey by Frost and Sullivan, SIP trunking is ... Read More
February 6, 2017Stacey Larson
[ninja_forms_modal_form id=33 image_link="/wp-content/uploads/phone-buyers-guide.png"] When it comes to phone systems in a call center there are very specific objectives they should help your company achieve. These include reducing costs, increasing revenue opportunities, maximizing the productivity of your call representatives and improving overall customer satisfaction. But not all phone ... Read More
October 11, 2016Stacey Larson
We hear it all the time: “How does a call center work?”  The key purpose of a call center is the responsibility for handling the telephone call for an organization.  Call Centers can be a couple of people or more than 100 agents.  These call centers ... Read More
August 1, 2016Stacey Larson
[ninja_forms_modal_form id=33 image_link="/wp-content/uploads/phone-buyers-guide.png"] Finding the proper small business phone system for your own business isn't necessarily a cut and dry process. If you want to upgrade to new phone technologies, you have to think of your own business structure and what you really need to help yourself grow. No ... Read More
December 10, 2015Chris Torbit
NewWave Business Announces Commercial Partnership with Clarus Communications Building upon a year of rapid commercial expansion, NewWave Business, a commercial leader of Internet, Telephone, and Cable TV services across the Midwest and Southern states, announces a new partnership with Clarus Communications. ... Read More
May 5, 2015Chris Torbit
In the past, businesses mostly relied on Time-Division Multiplexing (TDM) trunking to transmit voice calls through copper wires. These days, more and more businesses are realizing the benefits of Session Initiation Protocol or SIP trunking instead. According to a survey by Frost and Sullivan, SIP trunking is ... Read More
March 3, 2015Chris Torbit
So many new phone systems exist now that enable companies better efficiency and organization that it's a miracle we're living in the time we are. Only a decade ago, old analog phone systems were still more or less the norm in companies. It's actually quite amazing companies ... Read More
January 6, 2015Chris Torbit