VoIP, or “Voice Over Internet Protocol”, continues its growth in many companies as a money-saving method of going digital with phone systems. Despite the growth, the evidence is still out there that too many businesses use landline phones and deal with phone company fees. Perhaps you’re one of them, yet feel growing pains recently from wanting to expand. As you make more long-distance and international calls as part of your business expansion, you’ve no doubt had your phone bills increase as a result.
When you’re still trying to save money, dealing with phone companies and their added fees is a major financial thorn in the side. This issue is one reason VoIP became more widely available since you only pay a flat rate with this digital solution. It’s also available through the cloud and an existing Internet line while providing essential features you’ll soon realize you absolutely need.
Here at Clarus Communications, we want you to decide whether you really need VoIP to help your business grow. Below, you’ll discover some things that you probably never knew about VoIP that give a better sense of unification in your communications. In a more competitive business environment, this is mandatory so you get everyone on the same page.
What Elements of VoIP Could Help Your Business Flourish?
One thing you’ll discover about VoIP is that you don’t have to use it on existing phones if you don’t want to. While some businesses do, phones can virtually be eliminated from your workplace if you so choose. Because VoIP is through your existing Internet line, you can connect your digital phone service to any mobile device.
This means that you can even make calls on tablets or your laptops. Even more convenient is that voice mails are easily playable on your mobile devices, including sending one of your own in an email to other callers. When you and your employees are on the go, the connectivity on mobile is essential so you never miss communications with those that matter.
While the above is just for starters, the connectivity becomes much larger once you explore VoIP features. The fact that you can connect or direct calls where you want, you also never miss calls. VoIP also allows one local number so you can call out internationally (and vice versa from international customers) without being charged long distance charges.
Plus, when you need to connect with a colleague out in the field or back at your company headquarters, you’ll connect immediately. Voice conferencing is easy with VoIP so you can all confer on a critically important project together.
A Sense of Professionalism
All VoIP solutions have tools like digital assistants so those calling are easily directed to the right department without hangups or wrong transfers. It even has wait music options so you give a feel of a major corporation for the ultimate professionalism.
Best of all, data on customers gets stored in the cloud so your phone attendants have access to it immediately on their computer screens during phone calls. This brings a better efficiency to customer service, which helps retain customers as you grow to the levels you’ve dreamed.
Visit us here at Clarus Communications to find out more about our VoIP services and the providers we contract with that are the best in the industry.