With Textel your customers can interact with your business the way they want to, via text. Text messages are sent and received via Zipwhip’s cloud based web app. The feature rich web app is built to help you increase customer satisfaction and create more business.
Set the date in the future you want your text sent, and we will send the message to your customers’ phone at that time.
- Custom Signature
Include a message signature that appears under the content of all outbound texts to provide additional valuable information.
- Group Texting
Send a text to up to 50 contacts at one time. You have the ability to save segmented groups or instead fire off an ad hoc message.
Someone texts a unique word to your number and the will receive a corresponding message that you’ve designated for that specific word.
- Picture Texting (MMS)
Sometimes a photo can say more than 160 characters. Picture texting allows you to share high quality images with mobile phone numbers.
Enterprise users have the option of analytic reports, which highlight the total number of texts sent and received across multiple high volume lines.
High volume accounts can assign multiple users to text from one number. Every outbound message is marked according to the user that replied.
- Contact Import
Our web app allows you to upload your existing contacts’ information using an Excel spreadsheet to make the transition to Textel smooth.
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Frequently Asked Questions
Do I need to notify my current phone provider about Textel?
No. Our system operates independently of your landline or toll-free provider and both the set up as well as billing will not affect your relationship or service with your phone carrier.
Do I need to install additional hardware or do anything to my phone system to prepare to have my number text enabled?
No. Texting is done from your computer or mobile devices and requires no additional hardware, software or manipulation of your phone system. Our implementation is completely out of scope of your IT and Tele-communicaions infrastructure. Zipwhip, our web application, supports Chrome, Firefox, Safari, and Internet Explorer 8 and above. We also recommend downloading the desktop app which is available for Windows, Mac and Linux operating systems.
Do I need to sign a contract?
No. Our contracts are month-to-month and you can cancel at any time. We do however offer discounts for plans that are paid for on an annual basis.
Can I use Textel for sms marketing the way short code companies do?
Textel is a peer-to-peer communication service that is used to build and enhance customer relationships on a personal, individual level. Short code texting, on the other hand, is more expensive and used for mass marketing purposes. Long code texting like our landline and toll free services utilize your company’s existing phone number as opposed to short codes that use a different number that may be unfamiliar to customers. We do not condone the use of this service to solicit wireless subscribers with any unwanted text messages. We have a zero tolerance policy for SMS spam and reserve the right to immediately cancel the service for any user that does so.
Stay Connected on the Go
Whether on a tablet or a smart phone, we provide a full suite of mobile apps for when you can’t be at your business but need access to your landline texts. Supported platforms include iOS, Android & Kindle